PrettyPussyCat.co.uk is a global reseller with the guarantees and quality services of a local reseller; we ship virtually everywhere on the planet via The Royal Mail and Parcelforce Worldwide for very reasonable rates.

Shipping Options

PrettyPussyCat offers 2 UK Inland Shipping Methods and 1 International,
Standard UK Delivery, Signed Delivery, 4-7 Days, UK ONLY, As of August 2nd the price is: £2.99
Special UK Delivery, Signed Delivery, 3-4 Days, UK ONLY, £4.95
All Orders OUTSIDE THE UK are to Select the International Signed Delivery Method, 5-10 Days, OUTSIDE THE UK, £6.75
this is selected during the order process.
At this time, PrettyPussyCat does not ship to P.O.Boxes

Different Shipping Status items
In case your Shopping Bag includes items with different shipping statuses, you will be asked if you prefer to ship your products separately (as they become available) or to wait until all the items are ready to ship together. Additional shipping charges will apply in case of multiple shipments.

Return Policy & Instructions

All merchandise sold by PrettyPussyCat.co.uk are guaranteed to be genuine, in new condition and inspected by a very careful quality control. All products offered by PrettyPussyCat.co.uk are protected by a 30 Day Full Satisfaction Policy which guarantees a full refund or product exchange if in unused conditions.

*Special Holiday Guarantee: Effective now, in order to offer a worry-free Holiday shopping experience, all purchases made by December 10th will be subject to a special 60 Days Refund/Exchange guarantee.

If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for:

• a full refund of the purchase price, minus the shipping, gift packing, or other charges.

• a product exchange

The item must be returned in new and unused condition, in the original boxes and with all parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

Certain individual products are ineligible for return, as noted on the website pages displaying those products. Items offered at 50% off or more the original price are final sales

Free Gifts with purchase

Free Gifts with purchase must be returned together with your purchase to be eligible for a refund. Or, you can choose to return the purchase for an exchange or store credit and still keep the Free Gift.

Re-stocking fees

Due to high returning expenses a 10% restocking fee applies on returns over £400. No restocking fees are applied to lower value returns.

Monogrammed or Custom Items

Sorry, PrettyPussyCat cannot accept returns for monogrammed or custom-made items.

Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service immediately ( within 48 hours from delivery ). Please supply your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. PrettyPussyCat will make every reasonable effort to replace the item in a timely manner.
If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number available when you contact Customer Service.

All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price (shipping excluded) will be credited when PrettyPussyCat has received and processed your return. Typically, within 7-10 business days after the item is delivered back to PrettyPussyCat.

Return Instructions

Simply follow the steps below to return your order:
Please note, PrettyPussyCat cannot guarantee return credit for orders that are returned without proper PrettyPussyCat authorization. Return Authorization must be obtained by exactly following the steps below.

1 - Make sure you have read our Return Policy above

2 - Repack the product in its original packaging materials, including warranties.

3 - Send returns to the address on the reverse of your package or email Customer Services for further instruction.

3* - Return freight charges must be covered by the customer. In case of product exchange , PrettyPussyCat will cover the cost to re-ship the new item back to the customer.

If you choose a refund, we will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.